To ensure that subscription orders are processed correctly and in a timely manner, all orders must include the following information:
- RSNA customer number (renewal orders)
- End user name and full address
- End user email (required for online access)
- Shipping address
- Publication title (Radiology, Radiology Legacy Collection, RadioGraphics, RadioGraphics Legacy Collection, Radiology: Artificial Intelligence, Radiology: Cardiothoracic Imaging and Radiology: Imaging Cancer)
- Subscription start and end date
- Subscription type (individual, tier 1, tier 2, tier 3, tier 4, or license/multisite)
- Amount paid (clearly indicate payment amount of each order)
Subscription orders may be mailed, faxed or emailed to the following:
820 Jorie Blvd.
Oak Brook, IL 60523
Any subscriptions orders that do not include all of the necessary information needed for processing will be returned.
If you have any additional questions, please feel free to call or email RSNA customer service:
U.S. and Canada: 877-776-2636
Outside of U.S. and Canada: 630-571-7873
Payments may be made by check (in U.S. currency and drawn on a U.S. bank), credit card or wire transfer. Credit card payments should be faxed to our secure line at 1-630-571-2198. All payments must be made in U.S. currency. RSNA does not charge sales tax; however, subscribers may be responsible for taxes as specified in their country of residence.
Wire payments for subscription orders may be sent using the following bank information. Please note that there is a $30 service fee for all wire transfer payments, which should be added to the amount being paid.
Bank Name: JP Morgan Chase
Address: 120 S. LaSalle St., Chicago, IL 60603
Account #: 4184254
ABA #: 071000013
Swift Code: CHASUS33
New order policy
All new subscription orders require subscriber names and addresses to ensure the correct placement of these institutions in RSNA’s pricing tiers.
To avoid delay in journal content delivery, please keep in mind that RSNA will not process orders if the subscriber name, mailing address or email address is missing from the order. We appreciate your help in serving our mutual clients.
Cancellation of RSNA journals is accepted within 90 days of the order. All refunds will be prorated to the date of cancellation notice.