Missing Issue Claims If your client has not received the latest issue of Radiology or RadioGraphics, please submit your claim to firstname.lastname@example.org within 90 days of your intended mail date and RSNA will mail the customer a new copy. RSNA will only mail claims directly to the customer.
All claims for missing issues must include the following information:
Online Access AssistanceEnter your client’s account number here.
Change of Address (For Print and Online Subscriptions) Send the following information to email@example.com:
To ensure that subscription orders are processed correctly and in a timely manner, all orders must include the following information:
To submit your customer’s subscription order, please send a fax or e-mail on agency letterhead to:
RSNA Subscription Department820 Jorie Blvd.Oak Brook, IL 60523Fax: 1-630-571-2198E-mail: firstname.lastname@example.org
Any subscriptions orders that do not include all of the necessary information needed for processing will be returned.
All print and online orders will have the same begin and end subscription dates. All print orders will begin with the next issue served. If you have any additional questions, please feel free to call: U.S. & Canada: 1-888-600-0064Outside of U.S. & Canada: 1-630-590-7770
Wire Payments Wire payments for subscription orders may be sent using the following bank information. Please Note: There is a $30 service fee for wire transfer payments.
Bank Name: JP Morgan ChaseAddress: 120 S. LaSalle St., Chicago, IL 60603Account #: 4184254ABA #: 071000013Swift Code: CHASUS33
New Order PolicyAll new subscription orders require subscriber names and addresses to ensure the correct placement of these institutions in RSNA’s pricing tiers.
To avoid delay in journal content delivery, please keep in mind that RSNA will not process orders if the subscriber name, mailing address or e-mail address is missing from the order. We appreciate your help in serving our mutual clients.
Cancellation Policy Cancellation of RSNA Journals is accepted within 90 days of the order for both Online and Online plus Print subscriptions. All refunds will be prorated to the date of cancellation notice.
Free Online Trial For a limited time, RSNA is offering an online option with COUNTER usage statistics for all libraries. Complete and submit the Free Journal Offers Form and get an institution started with 90 days of unlimited access to Radiology, Radiology Legacy Collection and/or RadioGraphics free!
*Terms and conditions subject to change.